Pick Up & Shipping Policy
Local Pick-Up:
- By selecting our pick-up option at checkout, your order will be prepared within 24 business hours.
- Once ready, you will receive a “Ready for Pick Up” email, allowing you to pick up your order at your convenience during business hours. You can find our business hours HERE
Shipping
Thank you for choosing to shop with us! We are thrilled to assist you in bringing our products directly to your doorstep. Our commitment is to ensure a smooth and timely delivery process, so here’s everything you need to know about our shipping policy.
Shipping rates start at $18, depending on how many items are to be shipped. Shipping is free for orders over $150
We can provide a Canadian return shipping label at a flat rate of $12 plus applicable taxes, per shipment. This amount will be deducted off your store credit amount issued. At this time, we are unable to provide a US return label, and the cost will be paid for by the customer.
Coverage & Carriers
We are proud to offer shipping services across Canada and the United States, making sure our products reach you, no matter where you are. To ensure the fastest delivery possible based on your location, we ship using either UPS or Canada Post. Our team diligently compares services to select the best option for your specific needs.
Processing Time & Tracking
We understand how eager you are to receive your order, which is why we guarantee that your items will be shipped within 48 hours of placing your order. As soon as your package is on its way, you will receive an email from us containing all the necessary tracking information. This allows you to follow your order’s journey and get an estimated arrival time.
Delivery Times
While we may not have the vast logistics network like some of the retail giants such as Amazon, we promise that your order will reach you in a timely manner. Depending on your location, delivery times can vary between 2-8 days. We are a small business committed to big service, and we guarantee that your wait will be worthwhile.